Senior Product Operations Manager
HybridLehi, Utah, United States
Job Summary
Drive planning readiness by identifying gaps and strengthening quality before development begins. Partner with Product and Engineering leaders to improve roadmap execution, visibility, and accountability across the organization. Facilitate cross-team planning, dependency management, and coordination to reduce execution risk and improve delivery predictability. Serve as the operational lead for complex cross-functional initiatives from planning through delivery. Drive continuous improvement of Product Development operating rhythms, frameworks, and ways of working. Build reporting, dashboards, and insights that provide visibility into roadmap execution and organizational health. Gather, synthesize, and communicate actionable insights that support decision-making. Identify operational friction and opportunities for continuous improvement to strengthen Product Development effectiveness. Work hybrid based out of Lehi, UT HQ (3x per week) with periodic travel required for outside candidates.
Required Qualifications
- 8+ years of experience in Product Operations, Technical Program Management, Product Management, Engineering, or a related discipline within a SaaS or technology company
- Proven experience supporting annual and quarterly roadmap planning at scale across product and engineering organizations with hundreds of team members, including prioritization, dependency management, and organizational alignment
- Demonstrated success delivering complex product initiatives across multiple product and engineering teams
- Experience designing and scaling operational processes, frameworks, and ways of working
- Technical fluency in tools and systems such as Linear, Jira, and analytics platforms, with comfort working with engineering and delivery metrics
- Working knowledge of modern software development practices, methodologies, and lifecycles
- Strong analytical skills with the ability to translate data into actionable insights and recommendations for product and engineering leaders
- Experience developing operational reporting, metrics, dashboards, and executive-level communications
- Strong business acumen with the ability to connect operational improvements to business outcomes such as delivery predictability, time-to-market, product adoption, user satisfaction, and customer value
- Excellent communication and facilitation skills, with the ability to influence across product, engineering, and leadership audiences
- Proven ability to navigate ambiguity, build alignment, and influence stakeholders
- Demonstrated ability to identify organizational friction, execution risks, and opportunities for improvement, and drive them to resolution
- Hybrid work arrangement based out of Lehi, UT HQ (3x per week)
- Periodic travel to Lehi, UT HQ if outside of UT
- Successful completion of a background check
Desired Qualifications
- You are a self-starter who takes ownership of challenges and brings clarity to complex, ambiguous situations
- You are skilled at guiding teams through process changes and building strong relationships with business partners and stakeholders
- You are naturally curious and able to identify patterns, connect dots, and surface insights others may miss
- You have a bias for action and can balance strategic thinking with practical execution
- You are highly organized and comfortable managing multiple priorities, stakeholders, and moving pieces
- You build trust through collaboration, follow-through, and a willingness to roll up your sleeves when needed
- You are energized by solving operational challenges and helping teams work more effectively together
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