Senior Product Operations Manager
$93,800–$172,000 year
On-siteSan Francisco, California, United States
Job Summary
Drive end-to-end facilitation of the product roadmap process, including strategy formulation, investment area definition, opportunity sizing, and capacity planning. Own operational readiness strategy for key product features, leveraging release readiness frameworks to drive alignment across multiple product domains and define scalable playbooks for enterprise-wide launch preparedness. Facilitate regular cadence goal-setting for each product area and PM, ensuring goals ladder to roadmap investment areas and company goals. Operate the regional intake process to collect structured pain point requests from field teams, route validate opportunities to PMs, and build scalable mechanisms for synthesizing user needs into cohesive insights that directly inform roadmap prioritization. Own agenda design and management for product team meeting cadences, including weekly leadership meetings and cross-functional alignment sessions, while establishing communication standards to sustain alignment over time.
Required Qualifications
- 5+ years of experience in a technology company in product management, product operations, or program management with significant interface with technical and business teams
- Demonstrated experience driving product roadmap processes, investment planning, or strategic planning cycles
- Experience with release readiness or launch operations, including building playbooks and driving cross-functional launch preparedness
- Experience facilitating senior level alignment meetings and communicating complex tradeoffs to senior stakeholders
- Familiarity with field feedback or voice-of-customer programs; ability to integrate qualitative and quantitative data into actionable product direction
- Experience partnering with Data Science or Analytics teams to define KPIs, build tracking plans, and embed measurement into delivery workflows
- Comfortable working across product, engineering, revenue, and operations teams to drive cross-functional alignment
- Familiar with product and design tools such as Jira, Confluence, Salesforce, and whiteboarding tools
- Experience with goal-setting frameworks (OKRs or similar) and progress tracking at the organizational level
- Strong written and verbal communication skills to create clarity across a large organization
- Must be able to lift 50 lbs
Desired Qualifications
- 5+ years of experience in a technology company in product management, product operations, or program management with significant interface with technical and business teams
- Demonstrated experience driving product roadmap processes, investment planning, or strategic planning cycles
- Experience with release readiness or launch operations, including building playbooks and driving cross-functional launch preparedness
- Experience facilitating senior level alignment meetings and communicating complex tradeoffs to senior stakeholders
- Familiarity with field feedback or voice-of-customer programs; ability to integrate qualitative and quantitative data into actionable product direction
- Experience partnering with Data Science or Analytics teams to define KPIs, build tracking plans, and embed measurement into delivery workflows
- Comfortable working across product, engineering, revenue, and operations teams to drive cross-functional alignment
- Familiar with product and design tools such as Jira, Confluence, Salesforce, and whiteboarding tools
- Experience with goal-setting frameworks (OKRs or similar) and progress tracking at the organizational level
- Strong written and verbal communication skills to create clarity across a large organization
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