Senior Product Operations Manager, Integrations
$155,400–$233,200 year
On-siteSan Francisco, California, United States
Job Summary
Own the intake, triage, and prioritization of integration and API/MCP feature requests from customers and partners. Triage reported integration issues, assess severity, coordinate resolution across teams, and ensure timely communication. Manage relationships with technology and ISV partners across the integration lifecycle, including onboarding, ongoing operations, and delivery quality. Plan and run early-access programs for new integrations, tracking dependencies, validating readiness, and surfacing risks to coordinate cross-functional launches. Translate feedback into prioritized workstreams and maintain documentation, playbooks, and enablement materials for internal teams and partners. Identify recurring operational challenges and implement lightweight systems and automation to scale the program.
Required Qualifications
- 3-5+ years in Product Operations, Program Management, Partner or Ecosystem Operations, or a related role at a high-growth tech or SaaS company
- Direct experience working on an integrations team
- Working knowledge of APIs and MCP
- Experience from an app store, marketplace, or partner ecosystem business
- Experience managing external technology or ISV partner relationships
- Hands-on experience running early-access or beta programs and coordinating launches in a fast-moving product environment
- Strong written communication
- Proven ability to drive cross-functional alignment across Product, Engineering, Partner/BD and GTM without direct authority
- A bias toward lightweight systems over heavy processes
Desired Qualifications
- ideally on a team responsible for integrations, APIs, or a partner platform
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