Senior Product Operations Analyst (Hybrid)
Hybrid · Bordeaux, Nouvelle-Aquitaine, France or Lyon, Auvergne-Rhône-Alpes, France
Job Summary
Senior Product Operations Analyst (Hybrid) responsible for end-to-end demand intake and product operations across Product Ownership. Based in the PMO, defines intake standards, organizes existing demand, ensures governance, maintains a single trusted view of all demand and in-flight work, and partners with IT and the Product Model Centre of Excellence to translate needs into system requirements. Builds scalable ways of working, embeds interim processes for intake, tracking and reporting, and drives data accuracy, backlog health, and delivery performance. Strong English communication and hands-on experience with Jira, ServiceNow, or Azure DevOps are required to support tooling and process design. The role emphasizes operating autonomously with clear outcomes in evolving environments and aims to enable product teams to succeed.
Required Qualifications
- Language Requirement – Must be fluent in English, with excellent written and verbal communication skills
- Product Operations and Governance Expertise – Extensive experience in Product Operations, PMO, or delivery governance roles within complex, matrixed environments
- Process Ownership and Design – A proven record of designing, owning, and materially improving intake, backlog, and operational processes
- Operating in Ambiguity – Confidence working effectively in environments with incomplete tooling, evolving operating models, or unclear structures
- Workflow and Tooling Capability – Strong, hands-on knowledge of workflow and ticketing tools such as Jira, ServiceNow, or Azure DevOps, including contributing to configuration and process design
- Influence Without Authority – The ability to drive accountability, persistence, and follow-through across diverse stakeholders without relying on formal authority
- Systems Thinking and Operational Control – A rigorous systems mindset, strong attention to detail and data integrity, with a clear focus on outcomes, visibility, and operational control
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