Senior Product Manager – Unified Entitlement & Fulfillment
Hybrid · Warren, Michigan, United States
Job Summary
Senior Product Manager for Unified Entitlement & Fulfillment leading GM’s global platform for activation and delivery of services/features across vehicle and app experiences. Responsible for entitlement lifecycle capabilities (eligibility, activation, verification, observability), cross-functional alignment with engineering, regional operations, and program management, and shaping a configurable global model supported by data telemetry to reduce defects and manual interventions. Roles include defining product requirements, prioritizing roadmaps, translating regional needs into scalable platform capabilities, ensuring governance and privacy considerations, and enabling reliable, auditable product decisions across cloud and in-vehicle systems. This role is hybrid with travel up to 25% and may be eligible for relocation benefits. GM explicitly states no immigration sponsorship is provided for this role.
Required Qualifications
- 5+ years of product management experience with complex platform or infrastructure products (entitlement systems, identity and access, billing, decision engines, or large-scale backend platforms)
- Experience defining and delivering roadmap outcomes across multiple teams and systems (cloud services, data platforms, embedded/on-device experiences)
- Strong systems-thinking skills for rules/decisioning, data modeling, and high-reliability operations
- Experience writing high-quality product requirements, strategy documents, and workflows
- Demonstrated ability to use data, telemetry, and observability signals to inform prioritization and continuous improvement
- Excellent communication and stakeholder management skills, with the ability to translate complex topics into clear outcomes
Additional Requirements
- Travel up to 25%
- Hybrid work arrangement requiring in-person presence at least ~3 days/week or as dictated by manager
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