Senior Product Manager, Support Experience

Senior Product Manager, Support Experience responsible for owning end-to-end user-facing support experience, including how users discover help, describe issues, interact with support channels, and track resolution across Bolt’s services. Drives product strategy and roadmap for the Support Experience domain, designs user journeys across self-serve, live chat, and human-assisted channels, collaborates with cross-functional teams to deliver seamless end-to-end experiences, runs experiments to inform decisions, balances user experience with cost-to-serve, and acts as the main point of contact across product, operations, and leadership. Requires experience in consumer-facing products at scale, understanding of support/customer experience, data-driven decision making, and strong communication; familiarity with AI-driven support solutions and real-time systems. Hybrid work model with in-office presence in Tallinn, Estonia.