Senior Product Manager – Rural Health Managed Services
$158,000–$232,000 year
On-siteBoston, Massachusetts, United States
Job Summary
Lead the operational roadmap for InterSystems Rural Health Managed Services solutions, partnering with Product, Engineering, and Compliance to ensure new capabilities are scalable, secure, and supportable. Prioritize initiatives improving customer onboarding, deployment automation, and service reliability while defining operational readiness standards and acceptance criteria. Translate healthcare regulatory requirements into scalable processes, supporting Medicare, Medicaid, and RHC programs through audit participation and certification assessments. Monitor key metrics and service level objectives to drive continuous improvements in operational maturity and platform scalability. Represent operational requirements during strategic planning and communicate progress to executive leadership.
Required Qualifications
- Bachelor's degree in Business, Computer Science, Information Systems, Engineering, Healthcare Informatics, or a related field
- 12+ years of experience in Product Management, Solution Ownership, Managed Services, SaaS Operations, Healthcare Technology, Service Delivery, or related leadership roles
- Proven experience leading enterprise-scale SaaS, cloud, platform, healthcare technology, or managed services initiatives, with the ability to translate business, customer, regulatory, certification, and operational requirements into technical solutions and service delivery capabilities
- Strong knowledge of cloud platforms, DevOps, automation, observability, operational scalability, ITIL, IT Service Management (ITSM), and Site Reliability Engineering (SRE) best practices
- Experience collaborating across Product Management, Engineering, Operations, Security, Compliance, and Executive Leadership teams
- Working knowledge of regulated healthcare environments, including CMS programs, Medicare, Medicaid, Rural Health Clinics (RHCs), Critical Access Hospitals (CAHs), Federally Qualified Health Centers (FQHCs), or similar healthcare programs
- Experience translating healthcare regulatory, certification, and compliance requirements into operational processes, support models, and certification readiness activities, including audits, accreditation, or compliance programs
- Excellent communication, stakeholder management, and executive presentation skills
- Ability to work onsite at InterSystems headquarters in Boston, Massachusetts
Desired Qualifications
- Experience in one or more of the following is a plus: Rural Health or healthcare interoperability solutions
- CMS programs, Medicare, Medicaid, RHCs, CAHs, or FQHCs
- HL7®, FHIR®, TEFCA, USCDI, or healthcare interoperability standards
- Agile product management practices and tools such as Jira or Azure DevOps
- Operational telemetry, AI-driven operations, or cloud observability platforms
- Certifications including CSPO, SAFe, ITIL, PMP, AWS, Azure, or GCP
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