Senior Product Manager, Payments
RemoteUnited States
Job Summary
Own the payments and checkout experience end-to-end, driving the product roadmap from initial billing through subscription rebills while maintaining operational health of the infrastructure. Prioritize and ship improvements to checkout flows, subscription billing, and payment method expansion, then define success metrics like checkout conversion and rebill auth rates to guide prioritization. Design and run A/B experiments on billing flows, interpret results for ship/kill decisions, and manage vendor relationships with payment orchestration platforms and downstream processors. Monitor transaction success rates and chargeback ratios, proactively surface trends, and resolve complex billing escalations by coordinating with engineering, finance, and compliance. Build dashboards and reports to communicate payments health to stakeholders, deliver weekly updates synthesizing metrics and priorities, and report to the Head of Product.
Required Qualifications
- 5+ years in product management within payments, billing, or checkout — not adjacent, in the domain.
- Track record of integrating AI-powered tools — coding assistants, agentic workflows, LLM-driven analysis — into day-to-day product work to move faster and raise the quality of output.
- Experience at a subscription-based DTC company, startup with founder interactions, especially in health, wellness, or telehealth.
- Direct experience working with payment processors, acquirers, or orchestration platforms — you understand auth flows, settlement, and why transactions fail.
- Proven ability to ship product improvements that moved conversion or revenue metrics, with data to back it up.
- Familiarity with payment orchestration platforms (Gr4vy, Spreedly, or similar) and multi-processor routing strategies.
- Comfortable owning operational responsibilities (chargebacks, vendor SLAs, processor performance) alongside product work — you don't see ops as beneath you.
- Strong analytical skills —build a dashboard, and proactively interrogate data
- Clear, concise communicator who can write a spec, run a standup, and present to leadership without mode-switching.
Desired Qualifications
- Experience with experimentation platforms (PostHog, Optimizely, or similar) for checkout/billing A/B testing.
- Background working in a lean product-engineering org where PMs carry operational load.
- Exposure to fraud prevention, risk operations, or compliance in a regulated commerce environment.
- Familiarity with Braze or similar platforms for transactional and lifecycle communications tied to billing events.
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