Senior Product Manager, Member Account Safety
$120,000–$500,000 year
On-site · San Francisco, California, United States or Seattle, Washington, United States
Job Summary
As a Senior Product Manager for Member Account Safety at SoFi, you will manage the vision and roadmap for authentication and safety experiences. Your responsibilities include improving the member experience during fraud investigations, owning multi-factor authentication, and designing robust defenses for sensitive profile changes. The role demands 5+ years in Product Management with a focus on identity and safety, technical fluency, strong ownership, and an understanding of complex user scenarios in fraud contexts.
Required Qualifications
- 5+ years of Product Management experience, with a focus on Identity, Safety, Fraud, or Fintech.
- Technical Fluency: The ability to discuss integrated systems and APIs deeply with engineers.
- Strong Ownership: A proactive, results-oriented approach to ambiguous, high-stakes environments.
- Adversarial Empathy: A demonstrated ability to grasp complex user scenarios while anticipating the moves of a malicious actor.
- Customer-First Mindset: A passion for the 'UX of Safety' and a commitment to reducing member complaints through better interdiction experiences.
- Exceptional Communication: The proficiency to distill complex fraud or technical issues into clear, actionable product strategies.
- Adaptive Leadership: A low-ego, team-first approach with the ability to operate across different product charters.
Desired Qualifications
- Experience with Auth0, Identity Verification, Passkeys, WebAuthn, or similar identity technologies.
Additional Requirements
- Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
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