Senior Product Manager
On-siteCharlotte, North Carolina, United States
Job Summary
Own the end-to-end customer experience for a critical internal platform, defining long-term vision to evolve it from static to dynamic, intelligent, and user-centric. Integrate agentic AI capabilities to make forms adaptive, context-aware, and personalized in real time while rethinking how forms function for intuitive, mobile-friendly, and conversion-optimized interactions. Build and manage the product roadmap, aligning business needs with technical possibilities, and connect the forms platform with core systems including CRM, data pipelines, APIs, and compliance tools for seamless workflows. Partner with engineering, AI/ML, design, and business stakeholders to deliver scalable solutions, define KPIs, and use data to prioritize improvements. Lead cross-functional teams and mentor junior product managers.
Required Qualifications
- 6+ years of product management experience
- at least 3 years in platform or technical product management
- Strong technical understanding (APIs, data models, workflows, integrations)
- Proven ability to define and deliver a product vision and strategy
- Experience reimagining legacy systems into modern, scalable platforms
- Familiarity with AI-driven products
- strong interest or experience with agentic AI systems (e.g., autonomous workflows, intelligent decisioning, AI assistants)
- Strong analytical mindset
- data-driven decision making
- Excellent communication skills
- executive presence
- Must be in or near Charlotte, NC
- In-office presence is required three days a week
- This position does not offer visa sponsorship
Desired Qualifications
- Experience with forms, workflow, or customer data platforms
- Background in financial services, fintech, or regulated industries
- Hands-on experience working with AI/ML models, LLMs, or orchestration frameworks
- Experience scaling platforms for both internal and external users
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.