Senior Product Manager, Experience Control
$121,500–$140,000 year
HybridScottsdale, Arizona, United States
Job Summary
Own end-to-end strategy and execution for the Experience Control platform, driving mission-critical capabilities for ticket validation, scanner applications, and access control integrations across North America, Europe, and Asia-Pacific. Define product vision and roadmap priorities that balance operational reliability, scalability, and partner ecosystem growth while translating technical insights into measurable business outcomes. Partner with Engineering, Access Control Partners, and Field Operations to design APIs, SDKs, and event-driven services that reduce operational friction and improve incident response. Lead modernization efforts for legacy ingress systems while maintaining continuity, using telemetry and observability data to monitor reliability, performance, and customer satisfaction. Communicate risks and priorities across technical teams and executive leadership to ensure scalable solutions support millions of fans entering venues annually.
Required Qualifications
- 5+ years of Product Management experience delivering complex software products in Agile environments
- Demonstrated success owning technical products, platforms, APIs, SDKs, integrations, or enterprise software solutions
- Experience partnering closely with engineering teams to deliver platform, integration, or infrastructure-adjacent products within modern distributed architectures
- Experience supporting mission-critical workflows where reliability, scalability, performance, and resiliency are essential
- Familiarity with event-driven architectures, distributed systems, operational telemetry, observability, and data-driven product decision making
- Ability to quickly understand and navigate complex ecosystems spanning modern platforms, legacy systems, integrations, and operational processes
- Strong analytical and problem-solving skills with the ability to define ambiguous problems, synthesize data, and deliver measurable outcomes
- Proven ability to balance customer needs, business objectives, and technical constraints while driving product strategy and execution
- Excellent communication and stakeholder management skills, with the ability to influence and align technical and non-technical stakeholders across organizational boundaries
- Systems thinker with a platform-oriented mindset who can connect business processes, technical systems, operational workflows, and customer experiences to build scalable solutions
- Curious, data-driven, and comfortable operating in complex environments, with a strong bias toward continuous improvement, experimentation, and measurable outcomes
- Bachelor's degree or equivalent practical experience
Desired Qualifications
- Background building platform products that enable external partners through APIs, SDKs, integrations, or developer ecosystems
- Track record of modernizing legacy operational systems while balancing migration risk, business continuity, and long-term platform evolution
- Familiarity with software-plus-hardware ecosystems, including mobile applications, hardware integrations, edge devices, or operational technology environments
- Understanding of service reliability, operational readiness, performance objectives, and incident management practices
- Proven ability to design configurable platform capabilities that support regional variation while maintaining a scalable core product
- Exposure to complex global organizations and products serving multiple international markets
- Domain expertise in live entertainment, ticketing, venue operations, access control, identity, payments, transportation, hospitality, logistics, or other operationally intensive industries
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