Senior Product Manager, Digital Retail – Digital Messaging Platform and Delivery Channels
On-siteAustin, Texas, United States or Westlake, Texas, United States
Job Summary
Define and evolve the strategy and 12-month roadmap for the Digital Messaging platform and delivery channels, including email, SMS, mobile push, web, and app messaging. Establish clear outcomes, OKRs, and success measures to guide investment choices across discovery, delivery, and platform health. Build scalable analytics, Tableau reporting, and measurement frameworks that enable data-driven decision-making for the entire ecosystem. Translate complex client behavior, operational signals, and technical constraints into strategic recommendations and prioritization decisions. Lead cross-functional initiatives aligning business, technology, data, risk, and customer experience teams around measurable product outcomes. Coach peers and junior members in analytics fluency, product practices, and responsible AI implementation. Monitor industry trends and apply insights to capability planning within Schwab's DICE organization.
Required Qualifications
- Bachelor's degree or equivalent practical experience
- 8+ years of experience in product management, platform product management, analytics product management, data strategy, or a related discipline
- Experience defining product strategy, measurable outcomes, and roadmaps for complex digital platforms or capabilities
- Strong data and analytics fluency, with demonstrated ability to use qualitative and quantitative evidence to make and explain decisions
- Experience building or leading scalable analytics, reporting, dashboard, and metrics frameworks
- Experience leading cross-functional initiatives across business, product, technology, data, operations, risk, and customer experience teams
- Ability to synthesize complex information and communicate recommendations, rationale, tradeoffs, progress, and risks to leadership and delivery teams
- Comfort operating in loosely structured or uncertain situations, adapting the approach while providing clear direction and maintaining momentum
- Systems thinking across platforms, channels, capabilities, and end-to-end client journeys
- Ability to balance analytical precision, technical feasibility, risk, and enterprise scale
- Experience with agile and lean product practices, including discovery, experimentation, backlog prioritization, dependency management, and outcome measurement
- Applicants must be currently authorized to work in the United States on a full-time basis without employer sponsorship
- We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s)
Desired Qualifications
- Experience with Tableau dashboard development and Tableau data modeling
- Experience with SQL development in Oracle, BigQuery, or comparable environments
- Experience with data analysis, data mining, reporting automation, ETL or data pipeline requirements, data quality and validation, analytics solution design, and metrics framework development
- Knowledge of digital messaging platforms and delivery channels, including email, SMS, mobile push notifications, web messaging, mobile app messaging, or Message Center capabilities
- Experience with journey analytics, experimentation frameworks, omnichannel measurement, or customer engagement platforms
- Experience in financial services or another regulated environment
- Familiarity with emerging technologies, including responsible use of AI-enabled analytics and automation, to improve insight, efficiency, or scalability
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