Senior Product Manager, Digital Assistance
On-site · Toronto, Ontario, Canada
Job Summary
Senior Product Manager for Digital Assistance portfolio (search, help centre, chatbot, and virtual appointment management). Lead discovery, own the product roadmap, define and prioritize features, and collaborate with engineering, design, content, analytics, and business teams to deliver customer-focused experiences. Present strategy and progress to stakeholders, drive outcomes in a fast-paced environment, and continuously optimize experiences through user feedback and metrics. Requires a Bachelor's degree or equivalent experience, 5+ years in product management, strong cross-functional leadership, Agile familiarity, and excellent communication and problem-solving skills.
Required Qualifications
- Bachelor's degree in a relevant field or equivalent experience
- 5+ years of product management experience in digital products, self-serve experiences, customer assistance, or FinTech
- Strong familiarity with digital product development and agile delivery practices
- Proven ability to lead cross-functional collaboration and influence stakeholders across levels
- Strong communication, presentation, and problem-solving skills
- High ownership, sound judgment, and the ability to manage multiple priorities in a fast-paced environment
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