Senior Product Manager – Customer, Access & Identity
$31,200–$31,200 year
HybridLondon, England, United Kingdom
Job Summary
Own the product vision, strategy, and roadmap for Customer, Access and Identity, leading the implementation of Zephr as the central access management platform and driving the roll-out of single sign-on (SSO) and SAML across the estate. Bring together customer data from the merged business to establish a single, trusted view that supports consistent experiences and internal decision-making. Partner with Engineering Leads, Data teams, and stakeholders to translate goals into prioritised roadmaps, manage cross-system integrations, and define metrics for continuous improvement. Provide clear visibility of progress and risks to stakeholders while coordinating globally distributed teams.
Required Qualifications
- Proven senior product management experience delivering initiatives in customer data, access, identity, or closely related domains, with clear end-to-end ownership from strategy through to delivery
- Strong technical and data literacy, comfortable engaging deeply with engineering and data teams on architecture, integrations, and data models without needing everything simplified
- Practical understanding of access management and identity concepts, including access management platforms such as Zephr (or similar), together with SSO, SAML, and broader authentication and entitlement models
- Experience bringing together and making use of customer data across systems, with familiarity with customer data platforms, CRM, subscription or entitlement systems, and the challenges of building a single view of the customer
- Demonstrable experience leading projects of significant scale and complexity, ideally including post-merger or cross-system integration work involving multiple stakeholders and legacy platforms
- Confident communicator and decision-maker, with strong stakeholder management and facilitation skills and the ability to carve a clear direction and bring teams and leadership along with it, including experience working across globally distributed teams and time zones
- Strong command of core product and delivery disciplines, including roadmap and backlog prioritisation, dependency and risk management, and stakeholder reporting, with comfort working across Agile and phased delivery approaches
Desired Qualifications
- Experience in information services, publishing, subscriptions, or similarly complex data-rich environments
- Experience with content and data ingestion, metadata management, workflow optimisation, or AI-enabled processes
- A relevant qualification in product management or delivery
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