Senior Product Manager
On-siteMelbourne, Victoria, Australia
Job Summary
Contribute to and deliver the CommSee 2.0 product roadmap by translating strategic priorities into clear initiatives, requirements, and delivery outcomes. Independently lead discovery across complex customer, colleague, and business problems using data, process analysis, and stakeholder insights to identify and validate opportunities. Analyse end-to-end servicing journeys, workflows, systems, and processes to identify friction, risk, and opportunities for simplification. Translate complex business, technology, operational, and regulatory needs into clear product outcomes and requirements. Partner with engineers, designers, architects, and stakeholders across operations, risk, technology, and frontline business teams to facilitate workshops and cross-functional discussions. Demonstrate strong judgement when balancing customer, colleague, business, technology, and risk considerations while defining success measures and using feedback to inform prioritisation. Manage dependencies across squads, platforms, and business units to support successful delivery, rollout, and adoption of new capabilities. Represent CommSee 2.0 in planning, governance, and stakeholder forums to communicate priorities, trade-offs, risks, and recommendations.
Required Qualifications
- Experience as a Senior Product Manager or in a comparable product leadership role
- Strong product discovery and delivery capability, from problem definition and requirements through to implementation and adoption
- The ability to simplify complex business processes, servicing journeys and workflows and translate ambiguity into clear outcomes
- Strong stakeholder engagement, facilitation and influencing skills, including experience working with senior stakeholders and large cross-functional groups
- Strong analytical and problem-solving capability, with a data-driven approach to prioritisation and decision making
- Strong commercial and strategic judgement, with the ability to balance customer, colleague, business, technology and risk considerations
Desired Qualifications
- Exposure to legacy transformation, AI-enabled experiences or large-scale enterprise change
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