Senior Product Designer, Payments
$128,400–$173,600 year
RemoteToronto, Ontario, Canada or Calgary, Alberta, Canada
Job Summary
Partner with Product and Engineering to define and execute on experience design strategy, using research to prioritize what matters most to customers and the business. Lead end-to-end design for a product area, from vision crafting through polished execution, while raising the quality bar for accessible, cohesive experiences across the Billing ecosystem. Build strong customer intuition through direct engagement and advocate for customer needs in trade-offs, sequencing, and cross-functional decision-making. Strengthen systems and patterns by contributing design system improvements and driving alignment through crisp storytelling and proactive collaboration. Launch high-impact features to learn and demonstrate strong judgment in designing intelligent AI automation that is trustworthy and explainable.
Required Qualifications
- 6+ years of experience designing digital products
- Demonstrated ability to design scalable experiences across multiple customer segments and/or products
- Proven track record of shipping high-quality work that solves customer problems and moves key product metrics
- Strong craft across interaction design, information architecture, usability, and visual design
- Strong customer-centric practice, with the ability to translate customer insight into actionable design direction
- Experience designing AI-powered features or workflows, with a strong understanding of user-centered applications of machine learning and generative AI
- Expert in design and prototyping tools
- Solid use of AI tools in your process
- Strong communication and presentation skills, including clear articulation of rationale and trade-offs
- A collaborative, low-ego partner — you facilitate alignment, clarify trade-offs, and drive confident execution
- Candidates across Canada (excluding Quebec) and the US
- If you are located near one of our hubs (Burnaby, Calgary, or Toronto), you will be expected to work in the office a minimum of twice per week on our designated Anchor Days
Desired Qualifications
- B2B SaaS experience is preferred, but not required
- Strong experience in Fintech and financial product design, with a proven ability to turn complex financial workflows into intuitive, high-impact experiences
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