Senior Product Designer II- Consumer Experiences
$147,400–$163,800 year
On-siteBoston, Massachusetts, United States
Job Summary
Lead discovery and research to understand consumer behaviors and pain points across the home search and agent-connection journey, synthesizing qualitative and quantitative signals into actionable product opportunities. Design intuitive, polished consumer experiences on web and mobile for search, filtering, listing details, and lead handoff moments, creating customer journey maps, wireframes, and high-fidelity prototypes to drive alignment. Contribute to and work within established design systems across a multi-brand ecosystem to ensure scalability and consistency, while delivering clear documentation that sets Engineering and Product partners up to build. Build strong working relationships with Product, Engineering, Research, and Marketing stakeholders to balance consumer needs, business objectives, and technical constraints within a broader consumer product strategy.
Required Qualifications
- 7+ years of product design experience
- Meaningful work on consumer-facing web and mobile products
- Ideally within search, marketplace, real estate, or similarly complex consumer journeys
- A strong portfolio demonstrating design excellence, end-to-end product thinking, systems reasoning, and the ability to simplify complex experiences into something that feels effortless for users
- A rigorous, curious approach to research and discovery
- Knowledge of how to ask the right questions, design the right study, and turn messy qualitative data into clear product direction
- Deep understanding of interaction design, information architecture, usability principles, and scalable UX patterns across web and mobile
- Experience working within or across brand ecosystems
- Understanding of how design decisions affect brand coherence and consumer trust across multiple surfaces and form factors
- Ability to gather and synthesize requirements from multiple stakeholders and translate them into intuitive, well-considered user experiences
- Comfort operating in ambiguity
- Knowledge of how to create alignment by showing rather than telling
- Experience collaborating closely with Product and Engineering throughout the full product development lifecycle
- Familiarity with data-informed design decision-making
- Experience working with analytics, A/B test results, and quantitative research
- Proficiency with Figma and modern prototyping tools
- Strong communication, presentation, and stakeholder management skills
Desired Qualifications
- Experience designing within the real estate, marketplace, or transactions space
- Understanding of the unique dynamics of high-stakes, infrequent consumer decisions
- Familiarity with consumer search and filtering experiences
- Familiarity with listing presentation patterns
- Familiarity with agent-consumer connection flows
- Experience designing for or alongside AI-powered features
- Experience with personalized recommendations, smart search, or content surfacing
- A background working across large-scale brand ecosystems with multiple consumer touchpoints (web, mobile web, native apps)
- Experience with notification design, engagement mechanics, or consumer onboarding flows
- Understanding of SEO and content strategy as they intersect with consumer UX
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