Senior Process Manager - Finance Shared Services
On-siteToronto, Ontario, Canada
Job Summary
Lead a high-performing team of process subject matter experts to define, document, and maintain end-to-end processes across Accounting Services, Finance Application Services, and Cost Allocation Services. Continuously identify transformation opportunities leveraging artificial intelligence, robotic process automation, and digital enablers to streamline fulfillment and achieve efficiency gains. Conduct cross-functional analysis with Operations and Lines of Business groups to build business cases for transformation initiatives while serving as the primary escalation partner for operational insights and issue management. Ensure robust risk identification, evaluation, and mitigation through effective control design and disciplined escalation protocols to reduce risk incidents. Drive employee engagement and retention through succession planning and development aligned with survey feedback. This role supports the Operations Process Engineering group within Finance Shared Services, combining strategic vision with hands-on operational expertise to reshape processes and embed innovation, risk discipline, and digital-first thinking.
Required Qualifications
- Bachelor's degree in business-related field (Accounting, Finance, Business Administration, or equivalent)
- 5+ years of progressive operations or process management experience, with at least 3 years in a leadership capacity
- Demonstrated expertise in process optimization, redesign, and transformation program delivery
- Proven knowledge of business functions including Accounts Payable/Receivable, Fixed Assets, Journal Postings, and Payment Functions
- Experience leading and developing teams of 3 or more direct reports
- Strong understanding of regulatory and control frameworks applicable to banking operations
- Strong oral and written communication skills
- Strong collaboration and stakeholder management skills
- Proficiency with process mapping tools and business intelligence/analytics platforms
- Sense of urgency with ability to handle multiple demands
Desired Qualifications
- MBA or advanced certification in Operations Management, Six Sigma, or Lean
- Hands-on experience with AI, robotic process automation (RPA), or digital workflow technologies
- Background in financial services, banking operations, application maintenance or end user support functions
- Experience with transformation or enterprise-wide technology implementation programs
- Familiarity with RBC systems, platforms, or operational models
- SOX Controls knowledge to meet process requirements
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