Senior Process Lead
HybridMumbai, Maharashtra, India
Job Summary
Lead end-to-end Yardi implementations across Core, Commercial, Residential, P2P, and Finance modules, configuring workflows, approval chains, and user roles per client requirements. Own the full data migration lifecycle, developing templates, performing cleansing and reconciliation, and coordinating cutover runbooks with client sign-off. Provide Tier 1–3 helpdesk support for live environments, triaging incidents within SLA, managing user administration, and documenting root causes. Conduct requirements workshops, gap analysis, and solution design sessions while supporting end-user training across all configured modules. Participate in shift-based support rotas covering evenings and weekends to ensure coverage across multiple time zones.
Required Qualifications
- 5+ years in Yardi implementations
- Rotational shifts including evenings & weekends as required
- On-site / Hybrid (as required by project needs)
- Yardi Voyager – Core
- General Ledger & Finance
- Commercial Management
- Yardi Elevate Suite
- Residential Management
- Job Cost
- Procure to Pay (P2P)
- Fixed Assets
- Accounts Payable & Receivable
- Reporting & Analytics (Yardi BI / Orion)
- Yardi RentCafe
- Yardi Lease Manager / Deal Manager
- Yardi Forecast Manager / Budget Manager
- Yardi ScreeningWorks Pro / RENT Café CRM
- Yardi Energy & Sustainability
- 5+ years of hands-on Yardi implementation and configuration experience across multiple modules
- Proven track record in end-to-end data migration projects, including cutover planning and execution
- Experience providing structured helpdesk / managed services support in a Yardi environment
- Strong analytical skills — ability to interpret data, identify anomalies, and trace root causes quickly
- Excellent client-facing communication skills; able to translate technical concepts for non-technical stakeholders
- Comfortable working in rotational / shift-based schedules, including evenings and weekends when required
- Ability to manage multiple concurrent workstreams independently with minimal supervision
- Proficiency in Excel (data manipulation, VLOOKUP, pivot tables) for migration and reconciliation work
- Strong documentation habits — configuration guides, runbooks, SOPs, and knowledge-base articles
Desired Qualifications
- Yardi certification(s) across one or more modules
- Experience with Yardi Voyager 7S or Yardi Breeze Premier
- Familiarity with SQL or Yardi's built-in reporting tools (YSR, Spreadsheet Designer, Jasper)
- Exposure to FTP / API-based integrations between Yardi and third-party platforms
- Prior experience in a managed services or BPO model supporting multiple clients simultaneously
- Understanding of real estate accounting principles (CAM reconciliations, lease accounting, IFRS 16)
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