Senior Process Analyst - Billing & Collections

Senior Process Analyst - Billing & Collections responsible for leading end-to-end process improvements across the billing/collections lifecycle, developing and governing SOPs, creating training materials, and partnering with Finance, Legal Operations, IT, and practice stakeholders. Core duties include analyzing workflows to identify inefficiencies, defining KPIs for billing cycle time and invoice accuracy, supporting system enhancements (e.g., Aderant/Elite), optimizing paperless billing, and driving adoption of standardized processes. Must bring experience in law firm or professional services billing environments, strong documentation and communication skills, and a track record of cross-functional stakeholder collaboration. The role emphasizes operational excellence, process standardization, change management, and ensuring high-quality client billing experiences within a hybrid Cleveland, OH setting.