Senior Pro Product Specialist, Conduit
$83,900–$125,900 year
Remote · United States
Job Summary
Senior Pro Product Specialist for Conduit Tech, focused on onboarding strategic clients and managing a portfolio of multi-branch residential and commercial service companies. Activities include onsite training and customer engagement trips, guiding implementation and configuration of Conduit, designing rollout strategies to boost adoption, coordinating timelines across branches and departments, and partnering with Customer Success Managers to drive revenue, retention, and ROI. The role requires expertise in ServiceTitan Pro Products, cross-functional collaboration with senior directors, data-driven insights, and a startup-like mindset with high ownership and impact. The position emphasizes product feedback loops to product teams, ensuring customer success, training, and effective timeline management from day one, with a strong emphasis on technology and client-centric solutions.
Required Qualifications
- Experience in Support, Implementation, or Account Management within a software or SaaS environment
- 2+ years of relevant experience managing multiple accounts with a proven track record of success
- BA/BS degree preferred
- 1+ years in home services industry
- Ability to multi-task and manage multiple projects concurrently
- Data-driven decision-making to prioritize
- Strong communication and organizational skills
- Team player with collaboration in ambiguous environments
- Understanding of recurring revenue value drivers
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