Senior/Principal Client Engagement Manager (Operations)
$165,000–$185,000 year
RemoteUnited States
Job Summary
Lead end-to-end customer engagements by driving onboarding programs for large insurance clients and ensuring delivery excellence across business and technical teams. Run high-impact enterprise account programs with precision, managing timelines, reporting, and executive readouts while championing the AI-native transformation of the Client Engagement function. Build and deploy AI agents and internal tools that integrate across systems to streamline workflows and eliminate manual toil. Own the quarterly strategic roadmap for CE Operations, translating goals into concrete initiatives with clear owners and measurable outcomes. Resolve complex operational challenges by partnering cross-functionally with Product, Engineering, Sales, and customer stakeholders to drive strategic results.
Required Qualifications
- Proven experience in operations, strategy, program management, or enterprise implementation roles within a client-facing or go-to-market organization
- Experience managing enterprise-scale implementations and/or customer programs for multimillion-dollar accounts
- Hands-on familiarity with building AI agents and internal tools that integrate across multiple systems and platforms
- Basic understanding of APIs, integrations, and data exchange formats such as JSON
- Ability to collaborate effectively with engineering teams
- Ability to independently develop a quarterly strategic plan
- Ability to work across multiple stakeholders to drive a strategic plan to completion
- Demonstrated success working cross-functionally across CE, Sales, Engineering Operations, Product Operations, Product, and executive stakeholders
- Ability to build trust, align competing priorities, and get things done through influence
- Strong analytical skills and comfort using data to inform decisions and measure impact
- Excellent communication skills, with the ability to translate between technical and non-technical stakeholders
- A bias for action and ownership, with the resilience to navigate challenges and deliver results in dynamic environments
- A builder's mindset, passionate about creating structure, defining best practices, and scaling processes as the organization grows
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