Senior Practice Operations Specialist
$112,008–$126,942 year
HybridSan Francisco, California, United States or Seattle, Washington, United States
Job Summary
Lead end-to-end operational workflows for a high-volume litigation and Food + Beverage workstream, managing intake coordination, engagement letter execution, matter opening, status tracking, time entry, and billing coordination. Own and continuously improve the matter tracker to ensure reliable visibility into client names, billing rates, and attorney assignments, while designing standardized workflows and repeatable processes that improve transparency and accountability. Serve as the operational point of accountability for pending time and billing readiness, proactively identifying gaps, escalating issues, and driving follow-up across attorneys, legal assistants, and firm departments. Develop regular status reports and dashboards to monitor operational priorities and implement practical improvements to streamline recurring steps in the intake and reporting lifecycle.
Required Qualifications
- 5+ years of progressive experience in a law firm, legal department, professional services organization, or comparable client-service environment
- Experience with law firm intake, billing, document management, or reporting systems
- Bachelor's Degree in business, legal studies, operations, or a related discipline, or an equivalent combination of education and relevant experience
- Familiarity with project management principles and/or process improvement methodologies
- Demonstrated ability to lead complex operational workflows, create structure from ambiguity, and drive accountability across attorneys, legal assistants, and administrative departments without direct supervisory authority
- Strong working knowledge of matter intake, engagement letter workflows, conflicts/business intake processes, billing coordination, WIP management, AR follow-up, and the importance of accurate client and matter data
- Proven experience building, maintaining, and improving trackers, reports, dashboards, templates, workflows, and repeatable operating processes
- Excellent written and verbal communication skills, with the ability to synthesize issues clearly, recommend practical solutions, escalate appropriately, and communicate with confidence to attorneys, staff, and internal stakeholders
- High attention to detail and strong comfort working with spreadsheets, trackers, matter data, billing information, templates, and status reports
- Proficiency with Microsoft Outlook, Excel, Word, Teams, PowerBI, and SharePoint
Desired Qualifications
- law firm operations, practice management, legal assistant, billing, business intake, or client operations experience
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