Senior Practice Administrator Behavioral Health
On-siteEmmaus, Pennsylvania, United States
Job Summary
Manage behavioral health billing and full revenue-cycle operations by tracking aging claims, resolving denials, and reconciling insurance payments. Lead credentialing and payer enrollment while identifying billing discrepancies and revenue leakage. Follow up on difficult accounts through multiple calls to ensure accurate patient balances and collection. Maintain organized EHR workflows and accurate billing records while interacting directly with clients and staff. This part-time role (20-25 hours/week) requires a proactive, detail-oriented administrator who owns outcomes rather than simply processing queues. Pathways for Change, Children's Counseling Center seeks an experienced professional to drive excellence in practice operations.
Required Qualifications
- Behavioral health insurance billing
- Full revenue-cycle management
- Claims submission and follow-up
- Denials, rejections, and appeals
- Aging accounts receivable
- Insurance payment reconciliation
- Credentialing and payer enrollment
- Eligibility and benefit verification
- Identifying billing discrepancies and revenue leakage
- Patient balances and collection follow-up
- EHR and clearinghouse workflows
- Maintaining accurate, organized billing records
- Comfortable interacting with clients
- Comfortable interacting with staff
- Proactive
- Accountable
- Extremely organized
- Persistent
- Exceptionally detail-oriented
- Significant hands-on experience in healthcare billing
- Behavioral health billing experience
- Investigation
- Follow-through
- Communication
- Accuracy
- Persistence
- Comfortable tackling complicated problems
- Comfortable with difficult phone calls
- Ownership of outcomes
- Ability to ask why claims haven't paid
- Ability to track where money is
- Ability to identify what holds credentialing applications up
- Ability to determine what needs correction to prevent recurrence
- Ability to follow issues through to resolution
- Taking pride in being exceptionally good at what they do
- Being the person others rely on when a billing problem is complicated
- Being the person others rely on when an insurance company isn't responding
- Being the person others rely on when the numbers simply don't make sense
- Part-time availability
- Approximately 20-25 hours per week availability
- In-person work
- In-office work
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