Senior Personal Banker - Wayne (Full-time)
$44,158–$55,141 year
On-siteWayne, New Jersey, United States
Job Summary
Greet customers, perform needs-based assessments, and manage a book-of-business focused on retention and relationship development. Execute lobby management to identify opportunities, control risk, and mitigate exposure while assisting with digital technologies and referrals to specialists. Process transactions including check cashing, withdrawals, deposits, and loan payments, and resolve complex account issues or inquiries. Act as a liaison to coordinate support from lending, investment, and trust specialists, and provide flexibility of coverage for the branch by supervising operations in the absence of branch management. Handle customer inquiries by telephone, prepare Currency Transaction Reports, and provide safe deposit box access.
Required Qualifications
- High school diploma or GED
- Minimum of 6 months providing sales/service to customers in a retail environment
- Strong interpersonal skills, including listening, written and verbal communication
- Ability to work a flexible schedule based upon the needs of the business
- Demonstrations positive and professional demeanor with all customers and co-workers
- Strong math and analytical skills
- Ability to handle escalated matters and problem solve for resolution
- Understand and adhere to safety and security practices
- Demonstrate and apply good relationship building skills
- Proficient at establishing strong connections with customers and prospective customers through consultative conversations affording presentations of sales opportunities
- Strong customer service and advocacy skills
- Strong organizational and time management skills
- Strong PC skills. Ability to quickly learn various computer programs, including Microsoft office
- Required to register as a mortgage loan originator with the NMLS prior to being allowed to take mortgage loan applications, negotiate or extend terms of a mortgage or other loan secured by a residence
- Willing and able to work required overtime
- Willing and able to travel to other locations/branches
- Must be flexible and demonstrate the ability to adapt to new job locations and reassignments as directed
- Lifting from 5 to 25 lbs
- Prolonged sitting/standing
- Occasional bending or stooping (To retrieve coins from individual vault)
- May also involve travel to customers and property locations
Desired Qualifications
- 2 years providing sales and service to customers in a retail environment
- Retail banking experience
- Supervisory experience
- Life and Health Licenses to support investment program
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