Senior Personal Banker
On-siteTunkhannock, Pennsylvania, United States
Tunkhannock, Pennsylvania, United StatesOn-siteFull TimeSenior LevelMedium
Full TimeSenior LevelMedium
Job Summary
Conduct daily branch operations by processing customer transactions, balancing cash drawers, and managing ATM and vault activities. Counsel clients on deposit and loan products while fielding questions regarding fees and account activity. Engage customers in-person and virtually to attract and grow relationships, educating them on technology services and financial literacy. Supervise personal bankers by providing onboarding, coaching, and development for staff success. Maintain compliance with banking regulations and policies to protect customer and bank assets.
Required Qualifications
- High school diploma or equivalent
- Associate's or Bachelor's degree or General Banking Diploma
- Training in customer service
- Training in polite and effective communication practices
- Training in relationship building and management
- Ability to communicate across various channels (face-to-face, email, video conference, text/chat, social media)
- Good interpersonal relationship skills
- Strong problem solving skills
- Ability to lead, coach and motivate others
- Sound knowledge of branch transactional tasks and operations
- Conversant in consumer and business financial products and services
- Proficient in use of various types of technology and software
- Minimum of 2-4 years' experience in a related position
- Ability to obtain NMLS
- Ability to process and close consumer loans
- Ability to lift up to 50 pounds
Desired Qualifications
- Associate's or Bachelor's degree or General Banking Diploma
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