Senior Personal Banker Home Borrowing - Trainee

Create a consistent and exceptional customer experience in the branch with a specialty focus on home borrowing advice. Ask thoughtful questions to uncover customer needs, providing sound financial planning advice and promoting investment returns. Act as a subject matter expert for both customers and colleagues regarding personal and business banking products and policies. Maintain a professional branch environment, engage in proactive customer outreach via phone and email, and ensure all documentation is accurate and retained according to business policies. Participate fully as a team member to support service quality and drive market share growth by attracting and retaining customers.