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Northwell HealthPosted 1 month ago

Senior Patient Access Services Representative

RemoteUnited States

Full TimeSenior LevelAssociates DegreeEnterpriseHealthcare Tech

Job Summary

Generate patient estimates for out-of-pocket hospital services and collect payment prior to services while educating patients on their financial responsibility. Perform admissions, registration, scheduling, and insurance verification activities, entering demographic and coverage data into computer systems. Obtain and document insurance authorizations, financially screen self-pay patients, and counsel patients regarding available financial assistance. Collect money due at time of service, follow up on open self-pay accounts, and assist in training new employees. Requires three to five years of relevant experience.

Required Qualifications

  • High School Diploma or equivalent
  • 3-5 years of relevant experience
  • Knowledge of insurance benefits
  • Must be available for Remote work
  • Must be available for Friday through Tuesday schedule
  • Must be available for Saturday, Sunday, and holidays 8a-4p
  • Must be available for Monday through Thursday 10a-6p
  • Must be able to engage with patients via telephone
  • Must be able to educate patients on out-of-pocket responsibility
  • Must be able to collect payment prior to patient services
  • Must be able to perform registration duties
  • Must be able to perform insurance verification duties
  • Must be able to perform scheduling duties
  • Must be able to perform billing duties
  • Must be able to obtain necessary demographic and insurance information
  • Must be able to enter data into computer system
  • Must be able to obtain patient insurance authorization
  • Must be able to document authorization approvals and denials in computer systems
  • Must be able to financially screen patients
  • Must be able to evaluate and assess self-pay patients
  • Must be able to establish method of payment
  • Must be able to inform and counsel patients regarding available financial assistance
  • Must be able to collect money due from patient at time of service
  • Must be able to follow through on open self-pay accounts
  • Must be able to perform billing, receivable and related functions
  • Must be able to perform admissions activities
  • Must be able to perform registration activities
  • Must be able to perform scheduling activities

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