Senior Partner Support Specialist
$61,721–$61,721 year
RemoteUnited States or Remote, Oregon, United States
Job Summary
Serve as the primary relationship owner for a portfolio of employer and professional association partners, building trust with key decision makers and driving consistent performance and growth. Develop comprehensive account plans that align partner goals with Covista, Walden, and Chamberlain strategic priorities, while proactively identifying opportunities to expand partnership scope, engagement, and utilization. Conduct regular check-ins, business reviews, and strategic planning conversations to assess satisfaction and surface needs, acting as an internal advocate to resolve issues and remove barriers. Source and strategically plan onsite and virtual engagement opportunities, partnering with the Workforce Engagement Specialist to set appointments with new decision makers and execute post-event debriefs. Track partnership health and account growth against established KPIs, relay market intelligence to internal teams, and maintain accurate partner account records within the CRM.
Required Qualifications
- Bachelor's Degree
- 5+ years Experience in account management, partnership/relationship management, business development, client success, or a related consultative, client-facing role
- Ability to travel regionally on a frequent basis, including occasional evenings, weekends, and overnight trips to support partner events
- Ability to stand for extended periods while staffing event booths or tables, and to lift/transport event materials (up to approximately 25–30 lbs)
- Flexibility to work occasional evenings and weekends to align with partner event schedules
- Reliable home or remote workspace setup for virtual event delivery and prospect follow-up activities
Desired Qualifications
- Master's Degree
- Experience managing a portfolio of accounts or partnerships with demonstrated success in relationship growth and retention
- Experience with CRM and partnership/account management systems (e.g., Salesforce, PowerBI)
- Prior experience in higher education, workforce development, corporate learning and development, or B2B/B2O (business-to-organization) partnership environments
- Strong understanding of employer and professional association partnership models, including how organizations structure workforce development and tuition assistance/benefit programs
- Working knowledge of higher education program structures, pricing, and enrollment processes sufficient to consult credibly with partner stakeholders
- Familiarity with the Covista institutional family (Walden University and Chamberlain University) and how their offerings map to partner workforce development needs
- Familiarity with Salesforce, PowerBI, or other CRM systems and account management platforms and standard partnership reporting practices
- Highly developed consultative selling and relationship-management skills, with the ability to identify needs and align solutions to partner goals
- Strategic account planning skills, including the ability to translate partner objectives into actionable, measurable plans
- Strong executive-level communication and presentation skills, with the ability to engage credibly with senior decision makers
- Skilled negotiator and problem-solver, able to navigate competing priorities between partner needs and institutional goals
- Strong organizational and project-coordination skills to manage multiple accounts, engagement plans, and deadlines simultaneously
- Collaborative, team-oriented approach with strong cross-functional communication skills, particularly in partnership with the Workforce Engagement Specialist
- Ability to build and sustain long-term, trust-based relationships with diverse organizational stakeholders
- Ability to act as a credible internal advocate, influencing cross-functional teams without direct authority to meet partner needs
- Ability to balance a consultative, partner-centered approach with accountability to institutional goals and KPIs
- Ability to work independently, exercise sound judgment, and manage a complex, multi-account portfolio with minimal oversight
- Ability to identify and capitalize on account growth opportunities through proactive, strategic relationship management
- Ability to adapt communication style and approach to a wide range of partner organizational cultures and stakeholder levels
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