Senior, Partner Success Manager
$88,000–$109,000 year
HybridVancouver, British Columbia, Canada
Job Summary
Manage partner accounts by leading relationship development, coordinating quarterly business reviews, and serving as the primary point of contact for inquiries and escalations. Drive revenue growth by tracking performance metrics, defining joint business plans, and identifying expansion opportunities while advocating for partners during internal decision-making processes. Execute change management initiatives by planning onboarding process updates, delivering training sessions, and providing product guidance to partner teams. Resolve critical incidents, address platform bugs, and act as a subject matter expert to ensure timely service delivery and high support satisfaction.
Required Qualifications
- 5+ years of experience in Customer Success Management or Account Management
- Experience with B2B Platforms
- Bachelor's degree in Commerce, Information technology, or related field
- Ability to maintain composure in stressful situations, respond to customer needs quickly and effectively, adapt to change, and be comfortable with ambiguity
- Program Management: Ability to successfully oversee and coordinate multiple projects or initiatives to achieve set objectives and targets
- Detailed-oriented: Ensuring that tasks, responsibilities and commitments are completed timely
- Strong Communication: Excellent communication skills to compose value-based emails, deliver concise presentations, and turn complex topics into consumable content
- Data driven: A solid understanding of business performance metrics, and a willingness to embrace data and experience in interpreting data analytics and deriving insights that drive customer value
- Customer Obsession: Resolute focus on the needs of the customer above all. Views problems through the customer's lens first, basing decisions and prioritization around their needs
- Follow-through: High motivation, bias to action and strong prioritization. Can work proactively and independently to bring all assigned work to completion with speed and accuracy
- Empathy: Able to relate to others with a different view or experience. Quickly keys into the needs of customers or collaborators, demonstrating sensitivity in responding to challenges
- Collaboration: Assertive with humility—able to lead change in a positive way. Maintains high standards for verbal and written communication, and is always professional under pressure
- Analytical thinking: Leverages experience and expertise to quickly identify and comprehend complex problems. Adept at understanding how technical things work and walking someone else through the details
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