Senior Partner Enablement Engineer
$160,000–$190,000 year
On-siteMilpitas, California, United States
Job Summary
Serve as a senior technical point of contact for partners, investigating complex issues across APIs, services, and firmware to drive resolution and guide platform adoption. Translate partner needs into actionable work for internal teams while collaborating with Product, Engineering, QA, and Operations to prioritize deliverables. Define, design, and build partner-facing tools and dashboards that improve visibility, self-service, and overall partner experience. Apply AI and automation to enhance documentation, accelerate issue triage, and create intelligent diagnostic tools. Represent the partner perspective in internal discussions to influence platform and release decisions.
Required Qualifications
- Bachelor's degree in Computer Science, Engineering, or equivalent practical experience
- 7+ years of professional software engineering experience, including ownership of production systems
- Experience building and maintaining web applications or internal tools (e.g., dashboards, portals, or admin interfaces)
- Strong understanding of APIs, integration patterns, versioning strategies, and backward compatibility
- Proven ability to investigate complex technical issues and perform root-cause analysis across distributed systems
- Experience working cross-functionally to plan, prioritize, and deliver work across multiple teams
- Excellent written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical audiences
Desired Qualifications
- Experience working with B2B SaaS platforms, partner ecosystems, or developer-facing products
- Familiarity with device platforms, firmware update processes, or IoT systems
- Experience applying AI or automation to improve developer experience, documentation, support workflows, or operational efficiency
- Experience building or maintaining developer portals, partner platforms, or enablement tooling
- Exposure to observability, system health reporting, or release automation systems
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