Senior Order Management (OM) Agent
On-siteSantiago, Santiago Metropolitan, Chile
Job Summary
Ensure smooth and timely freight process flow by accurately entering data into the operating system and tracking Order Management files. Coordinate Import and Export shipments to guarantee clearance, delivery, and timely communication of arrival notices to customers. Manage client and vendor billing while interacting with customers to arrange international shipments and meet service standards. Adhere to all internal Operational Process Standards and external government regulations, continuously identifying areas for improved efficiency. Maintain customer standard operating procedures in the DLSOP and meet established KPI standards. Requires five years of related experience, fluency in English and Spanish, and strong organizational skills.
Required Qualifications
- +5 years related experience and/or training; or equivalent combination of education and experience
- Fluent in English and Spanish
- Pro-active, strong organizational skills
- Good computer skills (Excel, Word, PowerPoint)
- Excellent organizational skills, time management skills in addition to a professional manner
- Positive and willing to help attitude
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely obtain positive results
- Exceptional Customer Service Attitude
Desired Qualifications
- Understanding of ocean documentation process a plus
- Hazardous Materials certification (preferred)
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