Senior Operator
On-siteRiga, Riga, Latvia
Riga, Riga, LatviaOn-siteFull TimeSenior LevelBachelors DegreeEnterprise
Full TimeSenior LevelBachelors DegreeEnterprise
Job Summary
Coordinate shift team activities and lead daily operations within the IDEMIA Security Service Center. Supervise and actively participate in day-to-day tasks, including providing customer service, responding to escalations, and managing initial incident responses. Track metrics and KPIs for regular review while assisting with certifications and inspections of the SEC. Maintain professional communication with a diverse team and adhere to established policies and procedures.
Required Qualifications
- Bachelors degree in Computer Science, IT, or related field
- previous experience in customer support, data operations, service desk for 2+ years
- Strong technical skills
- Excellent communication, organizational and interpersonal skills
- Ability to work calmly under pressure whilst dealing with multiple issues
- Familiarly with ticketing systems, ITIL practices
- Ability to manage multiple tasks and prioritize requests
- Knowledge of operating systems and office application
- English mandatory
Desired Qualifications
- Basic understanding of networking protocols and IT infrastructure is an advantage
- Understanding of using security applications is an advantage
- French is an advantage
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