Senior Operations & Systems Associate - Melio
HybridParnell, Auckland, New Zealand
Job Summary
Administer the Zendesk environment as the primary point of contact for stakeholders, gathering and prioritizing requirements to refine workflows and protect data integrity. Manage data feeds and third-party integrations to ensure accurate reporting, while conducting regular system audits and preparing the platform for upcoming upgrades. Support new users through onboarding and help teams adopt Zendesk best practices. This role sits within the Customer Experience team, partnering across the business to keep processes, data, and reporting connected as Melio grows. You will work hybrid, balancing office time with remote work, and align with New Zealand business hours after initial onboarding.
Required Qualifications
- Strong data management skills
- Designing new processes
- Getting people on board with changes
- Collaborative team player
- Seeing projects through from idea to completion
- Technical aptitude extending to understanding platform capabilities such as apps, objects, formula fields, workflows and custom views
- Day-to-day Zendesk administration and configuration
- Familiarity with Zendesk gained within a high-growth or startup environment
- Solid understanding of what a Customer Experience organisation needs
- Experience connecting tools through third-party integrations
Desired Qualifications
- Having built a Zendesk instance from the ground up
- Exposure to fintech or startup environments
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