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Senior Operations Support Specialist
Hybrid · Budapest, Budapest, Hungary
Budapest, Budapest, HungaryHybridFull TimeSenior LevelBachelors DegreeUnknown
Type
Full Time
Level
Senior Level
Education
Bachelors Degree
Company size
Unknown
Job Summary
Senior Operations Support Specialist located in Budapest; acts as First Point of Contact for customers, handling inquiries primarily via email (90%) and phone (10%), dispatching to appropriate internal departments, creating and assigning tickets in the ticketing system, preparing/processing quotations in the ticketing system and/or SAP, maintaining customer databases, and providing cross-functional support within the team.
Required Qualifications
- Minimum 2 years of customer service experience in a shared service center, multinational, or office environment
- Requires a high school graduate, a bachelor’s degree is preferred
- Strong written and verbal communication skills in English
- Demonstrated proficiency in Microsoft Office applications
- Experience with ERP systems and CRM platforms preferred
- Ability to handle complex customer requirements and manage escalations professionally
- Capacity to work independently and handle ambiguous situations
- Willingness to participate in cross-functional training and support activities as needed
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