Senior Operations Specialist
$70,000–$75,000 year
On-site · Dallas, Texas, United States or Henderson, Nevada, United States
Job Summary
Senior Operations Specialist responsible for executing and managing Court & Process activities in the assigned market, including prioritizing daily/weekly service strategy, routing decisions based on client urgency and SLAs, resolving service issues and bad addresses, and serving as the primary local decision-maker and main point of contact for local clients. Must lead field operations with a focus on status updates, service expectations, and issue resolution to maintain client satisfaction and service quality. Requires high attention to detail, strong communication skills, leadership and team-management ability, proficiency with collaboration tools, and deep knowledge of local process service rules. Schedule is Monday–Friday, 8:00am–5:00pm; role is field-based (in the field). About First Legal emphasizes a diverse, non-discriminatory culture and national scope with multiple offices across the United States.
Required Qualifications
- High School graduate or GED equivalent
- 10-15 years’ experience in local process service rules and regulations
- Advanced leadership and team management skills
- Attention to detail and problem-solving skills
- Strong written and verbal communication
- Knowledge of company policies
- Time management and organizational skills
- Ability to maintain a consistent teamwork mentality
- Computer skills and knowledge of collaboration tools
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