Senior Operations Specialist (Maternity Cover)

Senior Operations Specialist (Maternity Cover) will drive success by ensuring all client SLAs are met or exceeded and by setting best practice standards within the team to ensure client expectations are met and remittance processes run effectively. You will report to the Team Manager and collaborate with an operational team of 6, deputise for the team leader in their absence, handle first-line escalations, and perform quality assurance activities. Responsibilities include daily SLA reporting, process documentation and improvement, client and DCA relationship management, training and coaching to maintain high morale, and ensuring effective communication with clients, DCAs, and internal stakeholders. Strong focus on process improvement, governance, and delivering against business objectives; requires strong interpersonal and numerical skills, attention to detail, and ability to prioritise workloads. A university degree is desirable but not essential.