Senior Operations Reliability Engineer – Enterprise Platforms and Tools
On-site · Northern Ireland, United Kingdom
Job Summary
Senior-level role owning the operational reliability and lifecycle management of enterprise productivity and collaboration platforms (e.g., Jira, Confluence, Figma, Lucid) with hands-on platform administration, incident triage, automation, and collaboration with Cloud, IAM, Security, and ServiceNow teams. Responsibilities include monitoring and improving observability, reducing alert noise, validating automated remediation, leading post-incident reviews, and guiding feature rollouts and tenant-level optimizations for enterprise SaaS tools. Requires experience administering enterprise tools, scripting for automation (PowerShell, Python), strong troubleshooting, ITIL familiarity, and effective user-facing communication across outages and changes.
Required Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field; equivalent experience considered
- 5+ years of experience in enterprise platform operations, SaaS administration, or infrastructure support roles
- Hands-on experience administering enterprise tools such as Jira, Confluence, Figma, Lucid, or similar SaaS platforms with monitoring and event management capabilities
- Experience with SQL Server and IIS/Apache administration (asset)
- Proficiency in PowerShell or equivalent scripting for automation
- Strong troubleshooting and analytical skills
- Effective communication skills including experience communicating user-facing outages or changes
- Familiarity with ITIL principles and ServiceNow workflows
- Motivation to deepen expertise in automation, AIOps, and reliability engineering
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