Senior Operations Manager(s) – Revenue Cycle Department – Multiple Locations
On-site · Richmond, Virginia, United States
Job Summary
Senior Operations Manager leads day-to-day operational execution for Patient Access within Revenue Cycle, supervising managers and frontline teams, driving standardization, and advancing process improvements. Partners with Revenue Cycle, Ambulatory, and department leaders to meet performance targets, optimize workflows through audits of monthly visit data, maintain demographic and insurance accuracy, and serve as a liaison between clinical operations, finance, compliance, and executive leadership. Responsibilities include developing operational priorities, coaching and developing staff, collaborating with IT and Revenue Cycle systems teams to optimize EHR, scheduling platforms, call center technology, and registration workflows, and participating in special projects to support organizational mission.
Required Qualifications
- Bachelor's degree in Business Administration, Finance, Healthcare Administration, or commensurate education and experience in lieu of a degree
- Five to seven (5-7) years of hospital/ healthcare revenue cycle or access experience, with demonstrated leadership responsibility
- Two (2) years of supervisory experience
- Experience with Scheduling, Call Center, Patient Access, and/or Revenue Cycle Financial teams
- Strong knowledge of healthcare reimbursement, payer requirements, insurance verification, authorizations, and patient financial services
- Excellent verbal and written communication abilities
- Proficiency with digital tools including mobile apps and websites
- Empathy, patience, and a positive attitude for working with individuals with varying digital confidence
- Understanding of digital health topics such as telehealth and online resources
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