Senior Operations Manager
HybridHyderabad, Telangana, India
Job Summary
Manage day-to-day operations of the HPC environment supporting Novartis Biomedical Research, ensuring scientific workloads run reliably across on-premise, cloud, and AI/ML compute platforms. Provide user support, incident management, and issue escalation while coordinating with Novartis IT and third-party providers for timely resolution. Own user training, onboarding, and offboarding, and perform system monitoring, storage hygiene, and vulnerability management. Build and maintain the HPC software toolbox, administer the SBGrid suite, and operate specialized scientific platforms like Schrödinger and CryoSPARC. Administer the NVIDIA DGX environment for AI/ML workloads, managing GPU quotas, drivers, and patching. Deliver regular usage reports and status updates to the BR Compute Management Team.
Required Qualifications
- Bachelor's or Master's degree in Computer Science, Engineering, Computational Sciences, or a related discipline
- 7+ years of hands-on experience administering enterprise or research HPC environments
- Strong Linux system administration skills
- Deep expertise with at least one HPC job scheduler
- Experience with parallel file systems
- Proficiency with MPI, compilers, environment modules, and scientific software stacks
- Experience with container technologies
- Exposure to GPU/DGX environments and AI/ML frameworks
- Scripting/automation skills (Bash, Python)
Desired Qualifications
- Experience supporting life sciences workloads — genomics, structural biology (SBGrid, Cryo-EM, crystallography), cheminformatics, AI/ML in drug discovery
- Familiarity with specialized scientific platforms (Schrödinger, CryoSPARC, NICE DCV)
- Familiarity with monitoring/observability tools
- Experience with identity management (LDAP/AD, SSO) in multi-tenant HPC setups
- Prior experience in a large enterprise research or regulated (GxP) environment
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