Senior Operations Excellence Analyst
On-siteCentral, Louisiana, United States
Job Summary
Own the interface between operational teams and BI, E-commerce, and Supply Chain Tech groups by gathering pain points and sequencing business requirements. Map and document workflows for quality assurance, training, and regional operations to ensure knowledge retention. Surface unowned processes regarding disputes, cancellations, and order changes to secure named owners or deprioritize them. Lead end-to-end cross-functional projects on digital experiences, vendor transitions, and operational dashboards. Build business cases for new capabilities by pressure-testing numbers with Finance and Supply Chain, then project-manage rollouts. Act as business owner for operational platforms, managing configuration, access, vendor relationships, and billing validation. Audit process adherence post-go-live, close gaps, and track delivery performance to provide regular insights to senior stakeholders. Requires experience in Production, Customer Experience, or Supply Chain operations within a fast-paced consumer brand. Open to regular travel to the Malaysia office.
Required Qualifications
- Experience business partnering an operational function — ideally Production, Customer Experience, Supply chain or Logistics Operations — in a fast-paced consumer brand environment
- A hands-on operational background — you have worked in or run an operational team (customer experience, order management, warehousing or fulfilment) before moving into process and project work
- Proven ability to run cross-functional projects independently from problem definition through to launch and beyond, without direct authority over the people delivering the work
- Hands-on process mapping and documentation: able to sit with frontline operators, work out how the job really gets done, and produce maps and SOPs others can execute from
- Track record of landing change with a frontline team and making it stick — training, comms, adoption tracking and conformance checks after go-live — not just shipping the solution
- Strong written structuring turns ambiguous problems into clear one-pagers, business cases and wiki documentation that drive decisions
- Data-driven and comfortable specifying a dashboard or metric requirement, then sanity-checking what comes back
- Highly organized, able to run multiple projects and timelines concurrently across several markets and time zones
- Open to regular travel to our Malaysia office
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