Senior Operations Consultant

Senior Operations Consultant at Bank of America supporting Corporate Accounts Payable (CAP) across 42 countries, focusing on Employee Expense Reimbursement processes, imputation decisions, and accurate tax treatment. Responsibilities include advising on design, development, and implementation of complex products, systems, and services in an operations environment; directing activities of a team on special initiatives; providing technical expertise on the business unit’s processes; consulting on present-state and future-state approaches; ensuring accuracy, reducing rework, and improving clarity for employees and processors. Requires strong analytical skills, judgment, accuracy, and the ability to manage multiple priorities in a high-risk, low-error environment. Roles emphasize collaboration across stakeholders and effective communication.