Senior Operations Analyst

Senior Operations Analyst at Bank of America analyzes day-to-day issues, researches and provides resolution for issues within a business unit. Responsibilities include building new procedures, completing complex non-routine analytics, creating reports, and reviewing exception testing and processing; supports continuous improvement by identifying trends and understanding the operations environment. The role acts as a point of contact for Sales and Servicing teams, engages in pricing and treasury management services, and performs tasks such as complex billing issue resolution, data entry, report auditing, and spreadsheet calculations. Requires strong communication, problem-solving, analytical and organizational skills, ability to manage multiple priorities, and a focus on risk management. Shift: 1st shift; Hours per week: 40. In-office role with an in-person work arrangement at the Fort Worth location.