Senior Operations Analyst

Senior Operations Analyst at Bank of America responsible for analyzing day-to-day issues, researching and providing resolution for issues within the business unit; build new procedures, perform complex analytics, create reports, review exception testing and processing; support continuous improvement of processes by identifying trends; act as a subject-matter expert supporting Sales and Servicing teams with pricing, data-entry tasks, report auditing, and risk initiatives using mainframe and workflow tools; demonstrates strong verbal/written communication, problem solving, analytical and organizational skills, and ability to manage multiple priorities in a 1st-shift, in-office environment.