Senior Onsite AV Specialist

Senior Onsite AV Specialist – Level 3 responsible for advanced troubleshooting, optimization, and lifecycle support of complex AV ecosystems across enterprise collaboration and specialty environments. Specialized expertise in Google Meet room systems, Q-SYS audio/video/control platforms, and Crestron control environments; acts as primary Tier 3 escalation for complex faults, ensuring rapid diagnosis and resolution. Responsibilities include collaboration with onsite AV team and cross-functional departments, providing technical support for meetings, conferences, and events, coordinating with internal teams and external partners, liaising with manufacturers for repairs (RMAs), developing and maintaining inventory tracking, documenting work requests and events in ticketing systems, keeping systems ready-to-use, producing performance reports, and maintaining client-facing service quality. Also leads system optimization, preventative maintenance, ITSM integration (e.g., Jira), and on-site client engagement, with emphasis on high-visibility spaces, LED walls, digital signage, and AV-over-IP architectures. Technical environment includes Google Meet room systems, Q-SYS Platform, Crestron control, Dante networking, Shure microphones, LED/video walls, and Jira ITSM; work may involve confined spaces and lifting up to 50 lbs.