Senior Onboarding Manager
$110,883–$122,858 year
RemoteUnited States
Job Summary
Manage a portfolio of up to 25 complex, multi-provider, and compliance-specific onboardings while taking on enterprise accounts to provide high-touch, on-site support for top-tier partners. Serve as the primary relationship owner for assigned partnerships, driving tooling and workflow optimization to ensure service-level targets are met or exceeded. Lead by example on personal performance targets and mentor junior onboarding managers through shadowing and best-practice guidance. Collaborate with Practice Success Manager leads to continuously improve handoff processes and knowledge sharing between teams. Take ownership of revenue outcomes tied to launches starting in Q4, connecting execution directly to business results.
Required Qualifications
- Proven track record managing complex, high-volume onboarding portfolios with strong customer satisfaction outcomes
- Experience owning strategic partnerships, including tooling and workflow optimization, with a track record of meeting or exceeding service-level targets
- Comfort operating with significant autonomy and translating performance data into actionable strategy
- Willingness and ability to travel as needed to provide on-site support for top-tier accounts
- Experience mentoring or training team members, with a genuine interest in raising team-wide consistency and performance
- Strong cross-functional collaboration skills, particularly in improving handoff processes between teams
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