Senior Officer, Claims (50000271)
On-site · Ha Noi, Ninh Binh, Socialist Republic of Vietnam
Ha Noi, Ninh Binh, Socialist Republic of VietnamOn-siteFull TimeSenior LevelBachelors DegreeLarge
Type
Full Time
Level
Senior Level
Education
Bachelors Degree
Company size
Large
Job Summary
Senior Officer, Claims responsible for technical assessments of complex life insurance claims including death benefits, critical illness, accident coverage, and waiver-of-premium; ensures regulatory compliance, collaborates with medical review, Legal, Underwriting, Product, and Customer Service; mentors junior staff, tracks KPIs, drafts professional correspondence, and supports data reconciliation and quality assurance to improve accuracy and claimant experience.
Required Qualifications
- Bachelor’s degree in Insurance, Finance, Economics, Business Administration or a related field
- Minimum of 5 years of experience in claims processing, preferably in life insurance or large financial institutions
- Strong understanding of claims procedures, life insurance product lines, and relevant legal frameworks
- Proficient in reviewing and analyzing medical records, insurance policies, and accompanying legal documents
- Effective internal and customer communication skills, with agile problem-solving and adherence to transparency standards
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