Senior Officer, Branch Relationship Manager, Consumer Banking Group
On-sitePune, Maharashtra, India
Job Summary
Manage and develop a portfolio of branch customers to ensure exceptional service and build strong relationships. Identify cross-selling opportunities to grow the customer's overall relationship with the bank while collaborating with internal teams to provide tailored solutions. Actively participate in branch activities to drive business growth, maintain thorough product knowledge to advise customers, and contribute to branch-level strategy implementation. Provide regular feedback on customer trends and market dynamics to management. This role requires a minimum of five years of experience in a customer-facing banking position and proficiency in data analysis. Located in Pune, this full-time position offers a competitive salary and benefits package within DBS Consumer Banking Group, a leading financial services group in Asia recognized as the World's Best Digital Bank.
Required Qualifications
- Minimum 5 years of experience in a customer-facing role within the banking or financial services industry
- Demonstrated ability to build and maintain strong relationships with customers
- Track record of cross-selling and up-selling
- Excellent communication and interpersonal skills
- Ability to effectively interact with customers from diverse backgrounds
- Proficiency in data analysis and problem-solving
- Ability to identify and implement solutions to address customer needs
- Strong organizational and time management skills
- Ability to prioritize and multitask effectively
- Commitment to providing exceptional customer service
- Deep understanding of the bank's products and services
- Ability to work collaboratively with cross-functional teams
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