Senior Officer, Branch Operations and Service Head, Consumer Banking Group
On-siteTiruppur, Tamil Nadu, India
Job Summary
Manage and control all operational functions of the branch with zero errors, ensuring adequate coordination with centralized operations teams to maintain high quality service and customer satisfaction. Ensure timely receipt and submission of regulatory and other reports by the Branch, while participating in process improvement exercises to identify productivity enhancement and cost reduction initiatives. Initiate team meetings internally within Ops and with business teams, circulating minutes to all stakeholders at regular intervals. Any other job duty and responsibility assigned to you by branch Head from time to time or on adhoc basis.
Required Qualifications
- Minimum 4 to 6 years' experience in General Branch Banking Operations
- at least 2 years in a supervisory or managerial capacity
- The incumbent should hold a degree of graduation in any discipline
- Knowledge of all aspects of branch banking and Operations
- Good understanding and working experience of regulatory and compliance aspects relating to this
- Good interpersonal and communication skills to build & enhance customer relation and co-ordination with RMs & Centralized operations
- Leadership & management skills
- Sound knowledge of computer systems
- ability to understand and work on different software packages for delivery of various banking products and services
- Analytical skills
Desired Qualifications
- Additional qualifications in Banking/ Finance / Law or MBA would be an added advantage
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