Senior Network Engineer

Run live installation support shifts, answering technician questions, guiding them through steps, and escalating blockers. Troubleshoot networking and hardware issues in real time, log root causes, and ensure fixes stick. Document progress across active installs and push updates to project managers and internal stakeholders. Spot recurring issues and work with Operations Engineering to design new playbooks, tools, or product changes. Translate technician feedback into product improvements, ensuring our hardware and software are purpose-built for the field. Deliver over 90% of installations on time while reducing rework rates below 5%. Partner with engineering to roll out automated technician tooling that cuts install validation times by 30%.